Frequently Asked Questions

Everything you need to know about shopping with UNION

How long does it take for my order to ship?

Orders are typically processed within 3-5 business days. During high-volume release periods, processing may take up to 7-10 business days.

What is your return policy?

We accept returns on unworn, unwashed items within 14 days of the delivery date. Please note that all 'Launch' products and discounted sale items are final sale.

Do you offer international shipping?

Yes, we ship globally via DHL Express. Shipping rates and import duties are calculated at checkout based on your specific location.

Can I cancel or modify my order after it is placed?

Due to our rapid processing times, we are unable to cancel or modify orders once they have been confirmed. Please review your cart carefully before finalizing your purchase.

How do I know the products are authentic?

UNION Los Angeles only sells 100% authentic merchandise. We source all products directly from the brands and authorized distributors.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. For eligible customers, we also offer interest-free installment plans through Shop Pay.